Privacy Policy

Privacy Policy

Effective Date: 1.1.2024
Merluza Hair and Beauty
Website: https://www.merluzahairandbeauty.co.uk

Merluza Hair & Beauty("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

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1. Information We Collect

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We may collect the following types of information:

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Personal Identification Information: Name, email address, phone number, postal address, and any information you provide during the booking process.
Payment Information: If you make a purchase or booking, we collect payment details (e.g., credit card information) securely processed by Stripe.
Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

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We use your data for the following purposes:

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To process bookings and payments.
To provide customer support.
To send appointment reminders and relevant updates.
To improve our website and services.
To comply with legal and regulatory obligations.

3. Sharing Your Information

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We do not sell your personal information to third parties. However, we may share your information with:

Service Providers: Such as Stripe for payment processing and other necessary third-party services to support our operations.
Compliance with Law: To comply with legal obligations or respond to lawful requests.

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4. Payment Processing with Stripe

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We use Stripe to process online booking payments, online gift card sales and one off online purchases. Your payment information is encrypted and securely transmitted to Stripe. We do not store your credit card information. Stripe’s privacy policy can be reviewed at Stripe Privacy Policy.

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5. Data Security

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We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

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6. Cookies

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Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings.

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7. Your Rights

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Depending on your location, you may have the following rights regarding your personal data:

Access your data.
Rectify incorrect or incomplete data.
Request deletion of your data.
Withdraw consent to data processing.
To exercise your rights, contact us at merluza@live.co.uk

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8. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

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9. Changes to This Policy

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We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

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If you have questions or concerns about this privacy policy, please contact us at:
Merluza Hair & Beauty
Email: merluza@live.co.uk
Phone: 0121 608 2030

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